Are you wheelchair accessible?

The salon’s ground floor is wheelchair accessible; however, please note that there is a small step up to the backwash area. Our toilet facilities are located on the first floor.

 

Can I bring a friend?

If you’d like to bring someone with you to your appointment, please let your stylist know in advance so we can ensure there’s enough space. On occasions when the salon is particularly busy, we may kindly ask additional visitors to wait in the reception area.

 

Do you accept walk-ins?

It’s very unlikely that we have walk-in availability, as our stylists tend to get booked up in advance. If any spaces do become available, our stylists will usually share them on our Instagram page, so keep an eye on them! Please also note that we’re unable to accommodate new colour clients as walk-ins due to our 48-hour patch test requirement. Please feel free to call the salon to see if there are any spaces on the day.

 

What do I need to book online?

Services that can’t be identified purely by their name will be accompanied by a description on the booking site. This helps you understand what each service includes and find the option that best fits your needs.

 

How do I know which stylist to book in with?

Before making a new booking, it’s always worth taking a look at the About page on our website to get a better sense of who our stylists are. Through their profiles, you can view the services they offer, their pricing, and explore their portfolios to see whose style best matches your vibe. We also recommend booking a consultation before any new colour appointment so you can chat with your stylist about your ideas and desired results.

 

Why can’t I just book a colour, without a finish?

It’s important to all our stylists that you leave the salon feeling your absolute best. A finish — whether that’s a cut and blow-dry or just a blow-dry — is an essential part of the service, allowing your stylist to check their work and ensure your look is perfectly completed.

 

How do I cancel/amend my booking?

Booking amendments can be made through your unique online portal. You can access this by visiting the Phorest booking page on the salon’s website. To find your personal portal, you’ll need to have an account. You’ll be prompted to create one when booking online. Once logged in, you can view your upcoming appointments and make any necessary changes directly from your account.

 

How do I get my deposit back if I cancel?

Deposits made at the time of booking will be automatically refunded if the appointment is canceled at least 72 hours before the scheduled time.

 

Why do I need a patch test for colour?

Patch tests are a requirement under our freelancers’ business insurance. It’s important that all new clients, or those using a new colour brand, have a patch test at least 48 hours before their appointment. Allergies can develop at any time, and we would never want to put anyone at risk of a reaction to our products. Patch tests can be requested at any time, just pop in and ask a member of our front-of-house team!